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• Assisted clients in selecting a BPM tool.
• Conducted analysis of current processes to gather details needed for system design, configuration and interfaces.
• Identified and translated human decision processes rules into system rules in order to configure an automated workflow system tool.
• Developed tools to capture data from manual entry or from existing databases for BPM system rules’ use.
• Created functional and technical system specifications for development staff and assisted in all aspects of the clients SDLC.
• Coordinated and conducted system and user testing to verify system functionality.
• Assisted clients in automating system maintenance processes using various automation tools including Network Automation’s Automate© software.
• Reduced paper storage needs by identifying document scanning tools and software for storage in content management systems as well as image data extraction for use in other system databases.
• Identified and developed specifications for operations systems’ interfaces
• Developed system operations guidelines and best practices for BPM system.
