• Assisted departments in creating current state process diagrams.
• Analyzed various metrics and anecdotal information regarding work volume, completion rates, work aging issues and bottleneck issues to understand the problems a department or business division faces with various processes.
• Identified paper processes and paper storage issues that could be moved to an electronic environment.
• Identified processes that had potential for use with business process management (BPM) automation systems.
• Identified data and other information that could be used in reports to help manage a process.
• Developed workflow diagrams for improved processes incorporating system usage.
